Management and Organisations

Different Type of Management and Organizations

Introduction to Management and Organisations

The 21st century has brought about rapid changes in various organisations due to shifting in demands and organisations. The global economic system has adopted different innovations and policies so that they can meet the demands and expectations of all the customers. With advancements at various levels, today's economy has presented different challenges and opportunities so that growth and distance is enhanced. There are different themes such as respect, participation, empowerment, team work and self management that have been addressed by all organisations so that they can achieve their goals and objectives easily. It is the responsibility of the manager and team leaders to accomplish these themes so that they can influence the growth of the organisation in a positive way. Based on the structure adopted by the organisations, managers can be divided in various levels.

The coursework will discuss major characteristics of the manager and examples of why it is necessary to be a leader rather than just being a manager. Further, it will also discuss various characteristics of leaders and factors that demonstrate a successful leadership.

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1. Briefly describe five characteristics of a manager

Identifying and tracking various characteristics in a manager plays a very important role in influencing the productivity and performance of not only employees but it also produces an impact on organisation as a whole. Hence, it is very necessary to adopt certain characteristics that bring about positive changes in the organisation. Various characteristics of a manager have been discussed below.


Manager of GT Telecommunications should be able to motivate all the employees so that they can be encouraged to work for the organisation. This can be achieved by providing a mission and a vision to different goals and objectives that has been set by GT Telecommunications. A manager should be able to show a positive impact on employees so that they can be motivated. This will certainly enhance the productivity and growth of the company.


To play a role of manager in GT Telecommunications, it is very necessary to develop the sense of positivity in all employees by connecting to them personally. But developing informal relationships with the employees, they can produce negative impacts at times. Hence, it is also important to identify mistakes of the human resource so that adversities are prevented. This will not only help in resolving internal and external issues in the organisation but it will also minimize the rate of adversities in GT Telecommunications.


A manager should adopt an assertive attitude so that they can take right decisions when errors occur. Managers should be able to establish a culture that can take accountability to the core level. Employees in GT Telecommunications should feel empowered and be ready to give solutions to various problems in the organisation.


The accountability for various situations will certainly increase when the trust between employees, managers and leaders increases. In order to build trustworthiness it is essential for the workers to trust that managers will assist them in guiding in a better way so that they can perform different task in the organisation. Hence, it is necessary for the manager of GT Telecommunications to incorporate these characteristics to be a successful manager.


Managers have the responsibility to make decisions depending upon the situation which exists in the organisation. Despite of formal and informal relationship in GT Telecommunications, the decisions should be made with an intension of enhancing productivity, skills and experience of employees.

Considering the case of Steve Wright it is necessary for individual to be leader rather than as manager. Further, the overall performance of business is declining at faster pace and it is the moral responsibility of Steve to take some corrective actions for enhancing performance of organization. For instance in case if Steve works as leader then the key attributes such as motivating and inspiring workers can be beneficial for the organization where individual can easily enhance motivation level of other staff members within the workplace. Further, another attribute of leader such as providing share in the decision making process can also be beneficial with the help of which effective decisions within workplace can be taken easily and it can contribute in the success of organization. Steve as a manager cannot support employees of the business in the form of motivation, giving share in decision making process etc. Therefore, with the help of this it can be stated that Steve Wright is required to be much more of a leader as opposed to just being a manager.

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2. Five characteristics of a leader

Positive attitude

In a company, positive attitude play an important role. A leader having a positive attitude easily guides their employees and entails positivity. They influence all employees towards the goal of a GT Telecommunications.

Confidence Level

By having a good confidence level, a leader can change the minds of employees by giving various opportunities. Good confidence level of a leader is a bigger challenge in a company as this helps in increasing the productivity with their employees.


This is another part which is important because in a company if a leader wants to increase the productivity and quality of work then he must be responsible for all the activity. Further, the leader does not take credit of employees rather than he gives credit to their employees and appreciates them so that workers feel satisfied.

Good jud gemental

A Leader always makes judgement in fair for their company and the employees (Clegg, 2010). A fair judgement leaves a great impression in the employees mind about the leader


A Leader by having motivation power easily led their employees in a proper way. If a leader in a company conducts a motivational speech so some employees who fails to do work in a proper way, through motivation speech they can effectively work in the organization. So the leader is always a good motivator.

Decision making

A successful leader must always be a good decision maker. They always focus on the “MAKING THINGS HAPPEN” at all the times. Leader is responsible for every decision so he should always taken decision which is faithful for all and leads others as well as increase the productivity.


A successful leader is always a good communicator and this is especially true when the performance of the employees reaches to the satisfactory level.


A Leader is always accountable as the leader is focused on employees' success rather than thinking about themselves.

Measure and reward performance

A leader in a company always measures the performance of the employees and gives reward according to this. Measuring employees helps in identifying the strengths and weaknesses and try to overcome these weaknesses. A reward must be in both the monetary as well as in the non- monetary form.

Different attributes of effective leader are being present which supports in managing large number of individuals within the workplace and supports in enhancing organizational performance. Further, decision maker is one of the important point which makes an effective leader where the quality of decisions being taken highlights its efficiency. Effective communication skill allows leader to build stronger relationship with different type of individuals and in turn internal operations of the company can be carried out efficiently. Apart from this, ability to motivate others is also one of the main point which demonstrate effective leader as through encouraging others it becomes easy for employees to work for the welfare of organization and acts as development tool for the business.

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With the motive to enhance business performance it is necessary to follow the suggestions which are given below:

  • Democratic style of leadership must be employed
  • Employees must be allowed to give suggestions in relation with the welfare of company so that issue linked with poor performance of company can be tackled easily
  • Use of motivational tools within the workplace must be undertaken so that employees can be provided fair environment to work
  • Policies along with the internal channels of company must be flexible so that staff members can work in their own style which is beneficial for firm also.

3. Discuss an appropriate alternative structure for GT Telecommunications

GT Telecommunications has adopted a traditional hierarchical structure for the organisation which clearly defines roles of employees according to the designation they have been appointed for. Senior managers constitute for board of directors and it can be clearly seen that there is a narrow span of control in this type of organisation structure which gets even wider with time. All the major decisions are taken by senior management because employees are not involved in the decision making process. This type of structure can also be referred as a bureaucratic structure because the decision making time is very slow. This affects the needs of customers and decreases the productivity and sales in GT Telecommunications. Further, it can also be noticed that communication system is very poor especially in the case of horizontal communication. A strict hierarchy has to be maintained throughout the organisation. There are increased chances of inter- departmental rivalry which not only affects different departments but it also produces a negative impact on GT Telecommunications. Hence, it is necessary for this company to adopt effective organisation structure so that they can function effectively.

Functional structure is the most effective organisation structure that should be adopted by GT Telecommunications so that they can improve productivity, skills and experience of all the members working in an organisation. This structure mainly focuses on establishing coordination, supervision and task allocation to all workers. There are many advantages and disadvantages of functional structure but this is effective in comparison to hierarchical organisation structure.


This structure helps in the operation of a company as a single unit because different functions are allotted to different members depending upon the specialization. This also assists in developing more skills so that they can become expertise in their functional area. Further, it also increases the performance of employees at individual level and in the organisation.


1. Explain five benefits and the need for a more responsive organisation structure

The management structure of an organisation plays a very important role in determining how a company is functioning. Hence, to enhance the growth and development of GT Telecommunications, it is important to adopt a more responsive organisation such as flat organisational structure. Various benefits of adopting flat organisation structure have been noticed that are discussed below.

Effective communication

Communication is necessary between all the employees in GT Telecommunication because if they are not able to communicate effectively with each other than they will not be able to share important information. Flat organisation structure provides an opportunity to build up effective communication to perform various tasks. This organisational structure is more beneficial in the small business organisations.

Organisational flexibility

This structure also provides flexibility between the employees and the senior management levels because the gap between them is less. Further, this also assists in implementing various strategic plans that are beneficial for company’s growth and productivity. There is less gaps between employees and front line managers, all the managers in GT Telecommunication can closely monitor the activities of employees so that errors can be rectified.

Organisation response

In larger organisation, it has been noticed that lower level managers are not given the responsibility of taking decisions which can affect productivity of GT Telecommunications. This directly produces a negative impact on customers and tends to decrease the overall demand of the company. But in flat organisation structure, lower level managers are also allowed to make decisions so that strategies and plans can be implemented to bring about changes in the organisation.

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Organisational goals

Although, large organisations are able to communicate goals effectively to its employees but due to the difference between upper and lower management level they are not able to share common goals and objectives properly. But flat organisation structure involves all the members and managers in deciding the goals of GT Telecommunication so that all the employees can feel empowered.

Decision making

Flat organisational structure allows quick decision making so that productivity and sales of the organisation is not hampered. This is beneficial because the members are able to give their opinions and thoughts on various situations.


The coursework was based on management and organisation based on GT Telecommunications. It discussed various aspects of the organisation such as characteristics of manager and a leader. There are various qualities that are possessed by a manager which are important for managing various business activities in an organisation. On the other hand, every company requires an effective leader which is able to guide all the employees who are working in a company. Qualities such as motivation, assertiveness, accountability, trustworthiness and decisiveness are important to manage different activities. These characteristics not only help in managing activities effectively but it also enhances sales and productivity of the company. Similarly, there are many qualities which are adopted by leaders to implement successful leadership in an organisation. Further, a detailed description of organisational structure was also explored in the coursework.


  • Bell, B., 2016. The Bottom Line. Emerald Group Publishing Limited.
  • Clegg, S.R., 2010.Research in the Sociology of Organizations. Emerald Group Publishing Limited.
  • Clough, M., 2010. Shame and organisations. International journal of leadership in public services.
  • Crumpton, A. M., 2016. Leading Results The Value of Older Library Workers. The Bottom Line.
  • Felin, T., 2009.Research Methodology in Strategy and Management. Emerald Group Publishing Limited.
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