As a part of health and social care NHS have been providing excellent services to the service users. The organisation have brought various advancements in treatments which have led to increased the improvement rate among the patients of NHS. The above report identifies support principles that are helpful in achievement of objectives of NHS (Hujala, Laulainen and Lindberg, 2014). The research also studies the implementation of various legislation policies, code of conduct and practice standards on the policies of the organisation. Theories discussed in the report have led to identification of interpersonal working in the health and social care. These skills are relevant in the performance and growth of the organisation.
The principles of support that are applicable to care individuals in the given scenario are discussed in the following points:
Dignity and Respect: In the given scenario, Angela who is the care worker of Sylvia and Ahmed need to be cared in a dignified manner. The opinions of care takers can be valued by respecting their rights. The care worker need to understand the beliefs of patients and accordingly design an effective care plan (Bowling, 2014).
Choice: The care takers in the given case have rights to make their own choices related to health and social care practices. In the given scenario Sylvia was not not happy as the care professional did not involve in her in the decision of sending Ahmed to care home. Therefore the care worker need to involve patients so that they can make informed choices related to care plan (Glasby, 2014).
Privacy: In health and social care the care workers have the access to patients personal information. Therefore it is the duty of the care worker to maintain the privacy of patients and only access the private information of care takers for developing a care plan.
Independence: The care professionals have a prime responsibility of evaluating their care practices so that the patients can lead a healthy and independent life. The care worker in the given case can design an effective plan so that the old patients can independently perform their routine tasks (Aveyard, 2014).
In health and social care setting, it is very important to protect patients, clients and care workers from potential harm. In order to maintain safety of these entities in the given case, the following procedures can be outlined:
Identifying risks and harms: In health and social care setting it is very crucial to identify potential risks that can harm service users and staff. These harms can be classified as physical, emotional and financial harm (Moore, Campus and Londonderry, 2014). In the given scenario, the care worker need to ensure the safety of both the patients as the second patient is very violent and causes harm to people around him. Proper medication and support can useful in pacifying the aggressive patient in the given scenario.
Following safety standards: The care worker in the given case can follow proper safety standards to safeguard patients and clients from potential harm. In addition to that the care staff need to practice the risk free care plan to protect patients (Rowland, 2014).
Providing emotional support: One of the patient in the given case is suffering from mental disorder and behaves violently. Therefore providing proper supervision and emotional support is very crucial for the care worker to pacify him and protect others from his harsh and aggressive behaviour.
Confidentiality: Client data is very confidential. Therefore care workers need to safeguard the care takers data through effective data handling practices (Moule, 2015).
Person centric approach is referred to a specific healthcare approach to support service users keeping their preferences, interests and concerns in the centre of the care practices. There are many benefits of following a person centric approach in HSC. These are as follows:
Handling patients issues: It is the best approach to handle care takers issues and concerns. The care worker in the given case can implement this approach to handle individual issues of Ahmed and Sylvia based on their individual preferences and concerns (Shi and Singh, 2014).
Beneficial for care workers: It is beneficial for care worker in the given case to design personalised plan for Sylvia as well as Ahmed to fulfil their care needs.
Better care plan: Personalised approach is very useful in designing an effective and customized care plan for individual care takers. In the given case, person centric approach is very effective to treat different patients with different care needs (Webber and et.al., 2015).
Improved relationship among clients and care workers: Valuing service users can invoke a sense of empathy among them which enables development of strong bond between clients and care workers.
While providing care and support to service users, care workers sometimes face ethical dilemma and conflicts in HSC. In health and social care services, care professionals come across patients from different cultural and social backgrounds (Glasby, 2014). They have difference in opinions, beliefs and cultures which raise issues related to ethical dilemmas among care staff. These are created when care workers need to abide by the organizational policies and also focus on service users well-being. In the given case, Angela the care worker wants to transfer Ahmed to a care home but her wife Sylvia protests against this decision. The care worker is in dilemma as she wants to give break to Sylvia who is exhausted while taking care of Ahmed. But the old lady refused to send her husband to the care home. Thus there is a conflict of opinions between the care taker and care worker. The care worker need to obey and respect the service user's decisions as per organizational policy which underpin the principle of dignity and respect of patients in health and social care setting. Ethical dilemmas tend to affect the quality of health and social care services.
In order to provide effective health and social care services to patients it is very important to implement policies, legislations, regulations and codes of practices as per government and local policies. Health and social care sector is very sensitive therefore he care organizations need to abide by various regulations and acts. In the given case, following policies and regulations can be relevant in finding a suitable care home for Rachel's mother:
Care Quality Commission: The Care Quality Commission (CQC) is the independent regulator of health and social care in England that regulates and monitors the codes of practices of care homes in
UK (Standards for care homes, 2015). The care organizations need to implement their codes of practices and regulations as per CQC codes. In the given case Rachel can search for suitable care home for his mother with the help of CQC's web portal.
CQC codes of Nursing and Midwifery Council: The council trains and educates nurses and midwives in UK to promote excellence in healthcare practices (The roles of the Nursing and Midwifery Council and Care Quality Commission. 2015.).
Care Act 2014: The UK government formed the Care Act in order to regulate the practices of local care organizations (Care Act 2014, 2015). The act imbibes the responsibilities of care homes and its employees to promote well-being of service users and integrate care and support in health services. In the given case, Rachel can look for care homes that align its practices as Care Act 2014.
Policies and procedures are developed to direct health and social care organizations and professionals to promote well being of service users. These policies need to be developed according to local and national policy requirements. National policies have broader scope than local policies. It is very crucial to synch and correlate both these policies in order to develop care organizations care policies and procedures. Designing of policies require thorough study and careful planning before implementing them strategically (Moore, Campus and Londonderry, 2014).
The policies formulated need to be easily comprehend in order to follow them effectively. Clarity in local policies is very vital in their implementation in promoting health and care needs of local service users. In the given case, care needs of Rachel mother is assessed by the care workers by following good codes of practices that are aligned with government policies. The policies impact the quality of health and social care services given by health and social workers in the given case. In addition to this the rights of patients are safeguarded through development of effective care procedures.
Organizational policy and practices are significantly impacted by policies, legislations and codes of practices in health and social care. These define the guidelines for developing healthcare policies in promoting well-being of service users. There are laws and regulations that regulate and monitor the practices of care workers (Webber and et.al., 2015).Violation of regulations and laws leads to loss of job for care employees. In addition to this, good codes of practices improve the quality of health and social care services. Improved quality in care practices leads to effective health risk assessment of Rachel's mother in the given scenario.
Further it will help Rachel in selecting a suitable care home for his mother by considering quality of health and social care services of care home as one the essential criteria for the decision making process. Besides this, laws and regulations also play important role in safeguarding the rights of patients (Rowland, 2014). The care workers follow these policies and codes of practices to keep client data confidential. Apart from these, issues related to care workers such as ethical dilemmas and conflicts are also resolved by the HSC employers by designing and strategically implementing policies, regulations and good codes of practices in care settings.
Theories are integral research tools that help in managing change and loss, handling stress and understanding behaviour of patients.
Erikson Theory- These theory emphasize on the psychosocial stages of the patient Erikson propagated that culture and society play great role in the psycho sociology. The author evolved how ego of and individual can be used to resolve crisis. These crises may be due to stress and loss in the mind of the patient (Brand, 2012). For example, to identify the problem area of the patient dealing with extreme stress, the psychologist will make the individual pass through each stage of his life as formulated in the theory. These stages will predict the healthy part of brain and the part which has led to issues of the patient.
Freud Theory- Sigmund Freud propagated the importance of unconscious mind in managing change, loss and dealing with patients behaviour. The author developed id, ego and superego entities of the mind. These entities operate the unconscious mind of the patient. For example, superego of a patient may make him guilty about himself. To resolve this issue the ego if the patient would have to be deployed to crate a defence mechanism (Moriarty, Manthorpe and Cornes, 2014). This defence mechanism will help the patient to treat the disorders of the mind. This theory help to plan and develop research for treating mental disorders in HSC.
A diverse consists of various social process that impact the mental state of the mind. These process are unemployment, poverty, marginalisation and social exclusion. They are discussed below-
Unemployment- Lack of job makes the individual more prone to stress and tension. Non availability of job creates lack of money. This levelled up stress in the mind generates more mental disorders in the service user of HSC.
Poverty- Being poor makes the person incapable of getting treatment for the mental problems faced by the patient of HSC (Handy, 2014). Poverty also reduces social involvement in the society. Thus making the person more prone to unhealthy state of mind.
Marginalisation – This is the biggest problem that the mental disordered patient of HSC. The patients are marginalised by society and their close ones. They feel isolated and least important among others.
Social Exclusion- Mental breakdown in the patient of HSC creates a social exclusion. The patient cuts himself/herself from the social system. He/she losses rights and privileges that an individual receives being a part of civilised society (Morgan, 2013). This furthermore creates aloofness making the person unfit for improvement.
Along with psychological treatment the patient has to get psychological support to create motivation to fight against the disorder.
Inter-professional working are effective in generating learning and awareness about partnership oriented work in HSC. Inter professional working is basically partnership work done by the experts, professional and employees of team.
Inter professional working builds Teamwork among the employees of HSC. The staff and employees are motivated with the advantages of team work in the organisation . Team work enhances multi-disciplinary working among the employees of HSC (Aveyard, 2014). Multi-disciplinary working is helpful for the experts and professional dealing with difficult cases. Teams are built in order to provide consultation and to fulfil additional functions of the team members of HSC. This thing is also important to promote shared learning and education among the individuals. The experts and professional are able to update their knowledge by working in groups or teams. These disciplines are central to improved learning skills. As a part of health and social care industry it is important for personnels to embark co-operation and learning among the employees of HSC. Quality of social care provided by HSC improves by these disciplines (Reeves and et,al, 2011). The improved collaborative efforts of the team members of HSC are helpful in providing extra ordinary services to the service user of HSC. The above factors generate great effectiveness in the teaching and learning of employees in HSC.
As a human resource manger of NHS, I have to perform various responsibilities, duties that are accountable for my role in the organisation.
The major role as a human resource manger is to provide advise and support to employees working in NHS. I have to make policies that facilitates the development of various employees working in NHS (Sheldon, 2011). To organises and resolve various disciplinary and grievances of the employees. As a manger I also have to mange change that has to implemented in the organisation.
Responsibilities include providing specialised advice to support the management and the employees of NHS. To formulate strategies that are helpful in employee participation in the organisation. To provide human resource support to the external projects of the organisation. To promote and advertise about services offered by NHS (Mcleod, 2013). To mange and examine employee relationships to maintain positive work environment in the organisation. I have to contribute to the objectives and aims designed for the development and upliftment of the society by NHS.
My contribution to NHS was in developing policies that promoted growth of the organisation. While formulating these policies I provided management with technological advancements that led to better technical support while upgrading services that are provided to the patients. My endeavour to these policies were in evaluating employees needs. Formulation of policies and strategies have led to development that was proposed by me to enhance performance of the employees. This contribution regarding formulation of policies regarding services led experts and professionals to better care of the patients. The quality of treatment and support was improved in the organisation by the contribution I made while generating policies to enhance treatment services.
My implementation led these services and plan to become more accessible to various patients and service users of NHS (Hyde, 2006). As I made to sure that each professional and expert provide extra ordinary services and treatment to the patients of NHS implementation of services was more effective. The implementation of policies eventually groomed the employees and staff of the social care organisation. They have been benefited by various motivational programmes which have in return increased their productivity leading to growth and success (Brand, 2012). The implementation of policies have improved the effectiveness of job leading to employee participation. This participation increased the overall performance of NHS.
Kolb's reflective cycle has contributed a lot in evaluation of policies of NHS. The theory suggest that an employees progress is reflected by own experience, reflection of those experiences, conceptualization and analysis of results leading to new experiences. After fulfilment of these factors an individual is able to embark effective learning in himself/herself. Experiences lead to reflection of gaps that create problems (Hujala, Laulainen and Lindberg, 2014). Concepts are then formulate for the problem face by the employee of NHS which further leads to development.
My recommendation is to lead more development programs of enhancing interpersonal skills and motivation of the employees. The employee will be benefited benefited from the learning programs as they embarked the importance of learning in the workplace. To generating excellent service policies in NHS I recommend performance assessment of employees of the company. This will also help in implementing the proposed policies to the area of NHS which requires most attention. To implement these policies in a short period and to lead to productivity, ideas and innovation must be followed in NHS (Reeves and et.al, 2011).
The report concludes how principles are effective in care and development of health and social care users. It can be said that various conflict arises in the organisation, but the professionals and expert must pay attention on supporting and protecting the service users. From the above file it can be said that the policies and principles of health and social care are very important in the development of the organisation. Principles have led to analysing the impact of social process on the improvement of service user of NHS. In the report I have also concluded about the contribution in the development of policies as a Human resource Manger.
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