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Professional Aspects of Care

Focussing on professional aspects of care

Introduction Professional Aspects of Care

The professional aspects of care refer to delivery of services to the service users. In the professional care and practice, nursing is termed as a challenging profession. The nurses are supposed to provide a number of services so that the care users can be given a right treatment. The nurses use to function as a professional so as to support the care user and organisation as well by making the optimum use of available resources. The present report is based on ‘Episode of care’ which refers to the set of different services which is delivered to take care of various clinical conditions of a care user. Besides this, the report will also cover assorted ethical principles that have to be followed for making good relations with service users. Further, there is a discussion of condition that may result into conflicts and affect partnership relations.

Task 1

1.1 Professional skills required by nurse to establish partnership

A nurse in health and care sector is expected to have certain values and professional skills which are necessary to maintain a good partnering relationship with care users so as to provide high quality services. Nurses are supposed to give best of their services based on the high professionalism and available resources so as to ensure better health and security for patients. They have to understand several duties like providing safe and right services, respecting dignity and maintaining confidentiality so as to maintain good partnership relations with the patients which is very necessary element in this profession. They are also expected to maintain high level of professional care and follow the ethical code of conduct. These codes of conduct in UK are laid down by the Nursing and midwifery council (NMC). The major purpose of these codes is to ensure and regulate all necessary practices in health and care sector. All the nurses are bound to follow these principles so as to imply high level of professionalism in their work. Failing to hold on these practices may result into cancelling of their registration as a nurse in health care sector.

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As per the above discussion, it is clear that all nurses and similar professional in health care are entrusted to provide a relationship based care. This is a simple framework which defines a relationship on three bases which is an interface of patient’s experiences. The nurse’s relationship with themselves, their contemporaries or colleagues and with care users along with their families. By following this type of relationship in this sector, it will be easier for the nurses to attain major vision and purposes of firm. Besides this, it will also help in synchronising the goals of company with efficient care providing to patients. There are several values and principles which must be followed by the nurses that are enlisted below:

Professionalism and values

As per the NMC, there are various guidelines and statements that exercise the values and professional care that must be maintained by nurses in health care sector. They have laid down different norms according to which nurses are expected to give good care and services to the patients. They have to take care that all patients are provided with quality care. Further, it is their duty to do work through teamwork, better communication and right leadership so as to maintain a good open culture. A feeling of empathy and humanity must also be there which will help in providing a good care and service to the patients. Thus, it will be helpful in maintaining a best partnership relations based on care.

Healthcare policy of NHS

The National Healthcare Service (NHS) is a largest public sector body in England which is responsible for giving good quality care to the patients. Besides this, the mentioned body is also responsible for laying down a number of policies that can help in discharging all the duties in a proper manner so that all statutory requirements in this field can be fulfilled. Besides this, policies made by NHS ensure safeguarding of different people who are at verge of risks. Moreover, health care policies lay down by cited body helps in maintaining codes of conduct and reflecting a right behaviour towards patients.

Communication skills

The healthcare setting involves a number of people who use to provide their care and services to various patients. As the number of people involve in this process is more, there are more possibilities of occurring any type of miscommunication. Thus, the nursing professionals have a duty to maintain a good level of communication without any kind of barrier in it. They must follow principles laid down by governing body so that they can establish a good connection with patients who they are serving. Thus, by maintaining a right communication with the patients, nurses can assure the care users for quality services. Hence, it will be easier to give a right treatment and delivering the relationship based care.

Caring values

In the health care setting, it is necessary for nurses to have certain values which can help in maintaining good relations with the patients. Further, the feeling of empathy is most useful thing that will help in understanding the needs and issues of patient. As a result, a right care and treatment can be provided to the patients. In addition to this, several other requiring values in health care setting is related with kindness, caring attitude, honesty, efficient communication, reliable behaviour etc. with the help of these values, nurses can easily establish a good relation with the patients.

Therapeutic relationships

An environment that implies a caring attitude with healing environment can be the best medicine for patients who are in search of good care and treatment. The blended environment of therapeutic relationship with a good surrounding implies meeting needs of patients helps in establishing a sound relationship between nurses and care users. Besides this, it will also reflect a surrounding that promotes a good decision making and efficient communication between various members of healthcare and patients.

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Task 2

2.1 Areas of conflict affecting partnerships

Conflicts can be arisen in the healthcare setting is quite common at various levels of communication. The major reason behind these conflicts is the result of enhancing demands and needs of societies. These types of situations are more likely to happen in condition where a tough decision has to be taken related to medical conditions. During a difficult and critical conditions, it becomes complex for the nurses and other care providers for communicating it to the patients. There are several situations when there are decisions that involve question of life and death of a patient. This puts a serious challenge for nurses and other professionals as they have to communicate such critical condition to the relatives and family members of patient. In such type of situation, there is a large possibility of getting the trust and confidence of patient and their members challenged. As a result, the chances of arising conflicts enhance.

There are many instances, where it has been found that nurses most of the time found it very challenging to tell the relatives and family about any type of critical condition about the patient. In such times, family members have to make a tough decision for patient’s condition. At this stage, there may be a possibility that the family do not understand the condition and patient’s prognosis. As a result, they may behave in an aggressive manner. Thus, it necessitates that nurses and other similar professional care providers have a good communication skills which can help in winning the trust of a patient and their family members in a well manner.

There are different types of conflicts that may arise between nurses and health care leaders and doctors while giving the treatment to patients. It is apparent that the physicians most of the times try to dominate at workplace. As a result, there are more chances of having a lot of conflicts. In addition to this, there may be misunderstandings in relation to expected roles of the individuals. As a result, there are situations where value based arguments can occur between all professionals of healthcare setting. Besides this, it is evident that the environment use to be stressful as well where a number of patients use to come. The interactions are more with large number of people because of which it is obvious to have a stressful environment. Thus, it is necessary to handle and resolve various types of conflicts at earlier level so that it may pose great pressures and more difficulties at workplace.

Task 3

3.1 Important legal and ethical principles for forming partnerships

There are some of the legal implications which have to be followed so that sound partnering relationships can be maintained with the patients. The nurses and similar healthcare professionals have several roles and responsibilities that are supposed to be followed in a right way . The practices and principles which are made by the governing body set out several ethical codes which help in maintaining right partnership between patients and nurses. This, major ethical principles which help in forming partnerships between involved parties can be understood through below mentioned principles:

Duty of care

All the parties and care providers whether they are nurses, doctors, practitioners or therapists, everyone are bound to perform their duty of care. They have a duty to provide a right care and duty to the patient so that they can be provided with the required care and services in efficient way. The care providers have a duty to perform a right degree of care through appropriate use of their skills and competence.

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Maintaining confidentiality

The health care setting keeps a record of patients about their health and various other personal information. Thus, each and every care provider of organisation is expected to keep all the information to themselves and confidential. This duty is necessary to be performed as it is an essential element in maintenance of relationships with the patients.

Safe and effective partnership

Besides the above mentioned principles and duties, another major necessity is to maintain a safe and effective partnership between care provider and service user. The nurse and other similar professionals must take care that they provide a secure and professional treatment which is safe for patient. Apart from this, it is also necessary that they respect the dignity of patient in appropriate way so as to maintain a trustworthy partnership relation with patients.

Conclusion

The present report has been made by focussing on professional aspects of care in which a discussion on Episode of care has been done. Nurses are supposed to give best of their services based on the high professionalism and available resources so as to ensure better health and security for patients. During a difficult and critical conditions, it becomes complex for the nurses and other care providers for communicating it to the patients. It is apparent that the physicians most of the times try to dominate at workplace. As a result, there are more chances of having a lot of conflicts. In addition to this, there may be misunderstandings in relation to expected roles of the individuals. Thus, it is necessary to handle and resolve various types of conflicts at earlier level. Report concludes that the practices and principles which are made by the governing body set out several ethical codes which help in maintaining right partnership between patients and nurses.

References

  • Bailey, C., Murphy, R. and Porock, D., 2011. Professional tears: developing emotional intelligence around death and dying in emergency work.Journal of clinical nursing.
  • Chitty, K.K. and Black, B.P., 2011. Professional nursing: concepts & challenges.
  • França, F.M.D. and et.al., 2012. Burnout and labour aspects in the nursing teams at two medium-sized hospitals.Revista Latino-Americana de Enfermagem.
  • Hallam, J., 2012.Nursing the image: media, culture and professional identity. Routledge.
  • Heshmati-Nabavi, F. and Vanaki, Z., 2010. Professional approach: The key feature of effective clinical educator in Iran.Nurse Education Today.
 

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