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Quality control in courier company

Analysis the Quality control

Quality control within courier company

Quality is important aspects of every organization as it helps to company for expanding their business and ensure long term growth. There are different types of methods which can be used by organization to improve quality of their products or services. Total Quality Control is one of that method which is use by business firm to make their product more advance and improved. United Parcel Service is USA based company which is offering the package delivery and supply chain management solutions. The firm is global leader in logistics and offering supply chain solution. The present report is based on the Total Quality management and its application within courier company. This report make analyze of company and its business environment. This also make analyze on different types of lean methods such as Six Sigma, Just-In-Time approach which helps to them for making their production capacity more improved.

Executive Summary

In modern era to retain customer and ensure long term business growth it is important to provide quality in services. Quality is strategy which is related to organization's customers. To apply this approach there are various types of methods such as Just-In-Time, Six Sigma and 5S methodology which can be use be organization. TQC is type of process which used by company from design to delivery of services. With the helps of this approach organization try to improve quality their services. Quality products or services need not only retain to consumers requirement but the products or services must be acceptable by them. United Parcel service is world largest package delivery company and a supply chain management solutions. The company is based in USA and delivery more than 15 million packages per day. It business network is based in single integrated system which handle different types of services at present. Total Quality control process take place in organization at every level to ensure quality in its services.

Conceptual Frameworks

From the last few years' introduction of Total Quality Control play important role. From practical to the theoretical level it plays important role on the growth of management practices according. Total quality control is system which is related to all are of business. From design to delivery everything comes under quality. TQC is that approach which is used by organization to improve it' quality as according. With the helps of this approach organization try to gain more customer loyalty and improve quality their services. It is also considered as strategy that associate with belief that management must process in integrating customers- driven quality through an organization. It stresses continuous improvement of product quality and service delivery. Under this approach employees relation is also equally addressed to the customers so they can provide their better work.

The philosophy of implementation of the TQC strategy is related to organizational customers and clients the vital key to organizational success as according to. It is one of the best method which used by organization to improve their quality. According to the. Strategy should be seen as a system/ process that should be able to engender in employees a culture of total commitment to vision and mission to organization thus a functional strategy that embodies the collective contribution of different that make up the organizational hierarchy should be such that complement each other.

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In the modern era it is very important to make focuses on quality as it is associated with different factors such as customer relations, consumer loyalty and shareholder relation as according. TQC practices in more than seven areas such as leadership, strategics, human resources, customers focus and information analysis

Quality products or services need not only to conform to consumers requirement but the products or services must be acceptable. According to Effective TQC strategy entails that product or service must go beyond acceptability for a given price range. According quality is also associated with profit maximization in organization. By providing better quality in its services and products they can charge higher amount from the customers and also with more profit it helps to the for attract more investor in their business.

To apply this approach there are various types of methods which can be used by entity. According to it is continuous process which take place in organization at each and every stage from design to delivery of products it focuses on entire process. This approach empathizes on quality of product and services along with retain customers.

Frame of Reference Of Organization And Its Environment

United Parcel service is world largest package delivery company and a supply chain management solutions. The company is based in USA and it delivery more than 15 million packages per day to more than it has 7.9 million customers in more than 220 countries around the world. UPS also operates its own airline and air cargo delivery service. Vision of organization is to provide the best package delivery services and supply chain management. It mission statement is related to expand its business activities across the global. The firm is global leader in logistics and offering supply chain solution which includes transporting packages and freight. It business environment is seeking towards helping customers pioneer and more sustainable solution's and creating more connection around the world. It business network is based& in single integrated system which handles services and creative connection at very turn. More than 4300 UPS around the world they are giving better solution to them.

At present is one of the most successful couriers company in world. Its business environment is based on creativity and innovation . It internal environment is mainly focused on its employees and innovation in its services. Employees of organization get freedom to use of creativity in its business. System structure is based on hierarchic level. In this structure which help to them fo taking effective decisions. It is internal environment it also focuses on making on more creation and improve quality in its services. External environment of organization includes different types of factors such as economic, technological and competition. In the courier company innovation is also important as it helps to entity for expanding its business and retain customers. UPS owns delivery van which are based on sever la design and package car, deepened on routes and package volume. Along with this they also included different types of other innovation such as use of tracking system for its vans and parcels. For the UPS it main competitor includes United States Postal Service (USPS) and FedEx. The entity is facing high competition in US as there are many companies which are offering similar nature of services.

At present UPS is focuses on green delivery project. Under this firm is using different types of vans which mainly includes hybrid electric vehicles so they can make environment more green and pollution free. Along with this organization is also expanding their business in emerging economies. These markets are a destination for investment and engine for growth for current customers. Firm is making long term investment in developing countries such as China, southeast Asia, Poland and Turkey.

Diagnosis Of Problem Situation

UPS is one of the largest package delivery company in USA and also conduct may successful operations. There are many businesses opportunities which are available for the company and they are continuous expanding their business around the world. However, organization is facing some major problem in it business operations such as Geographical Concentration and high debt.

One of the biggest factor which is effecting UPS needs in its exposure. The organization is conducting its business operation in many countries such as Africa, Asia and middle east but on the primarily they are focused on the domestic mark which is USA. As compared to their competitors FedEx and TNT, UPS geographical exposure is very less. They rely too much on one region in which they operate domestically. It creates negative impact on organization's performances. For example the recession in the US had a major impact on UPS. Another problem which UPS facing is increasing high debt due to low quality in its services, they are not generating enough amount of money for their business operations. At present, on company there is high debt and they are unable to make payment to their creditors. Due to their these problems UPS's market prices is also getting declining and they are retained their customers for long term purpose.

Along with this, there are some other problems which are effecting organization and its business operations. Strikes and work stoppage is another problem which is facing by them. Work stoppage the company may lose its customers permanently. If firm is not bale to provide enough services to their customers then they may lose customer's loyalty. The terms of future collective bargaining agreements also may affect UPS competitive position and results of operations. Last but not the least is intense competition in the transportation industry continues to consolidate and competition remains strong. Organization's competitor are rapidly improving their financial capacity and making competitive position in market and they are also providing better services and products to their customers.

In order to over come with these all problem organization need to focus on improving their customers services quality. For this they need to make focuses on the Total Quality Control. TQC is process which focuses on design to delivery of products all areas are covered by this method. Through this method they can improve working quality and its process. With the help of this process firm can make their services more advance and unique in order to gain competitive advantages. There are mainly types of problem such internal and external problems which are highly effecting firm and its operations. If they improve quality in its services then it helps to take competitive advantage of the business environment.

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Analysis of Options and Choosing The Most Convenient

For improving the quality of products or services there are different types of tools which are available for the organization. Improving Quality is continuous process which is associated with many factors such as customer's loyalty, eliminate waste and reduce time. For improving the quality there are different types of options which are can be used by company so they can over come with their problems. Following are the methods which helps to improve their production capacity.

Lean methods 5s

5S is modern approach which is used by organization for improving quality of their products and services. This method is used to describe a work space for efficiency and effectiveness by identifying the items which are storing items used and maintaining area and items . This process consists on the standardization which builds understating among employees and their working conditions. 5S methodology has expanded from manufacturing and is now being applied to a wide variety of industries including health care, education, and government. This method consists on the five stages which mainly includes Seiri, Seiton, Seiso, Standardize and Sustain.

DMAIC method

This method is also known as Six Sigma method. It is set of technique and tools for process improvement. It seeks to make improvement to the quality of output of process by identifying and removing defects from the manufacturing process. This process is followed by defined sequence of steps and target to specific value targets. In manufacturing units this process is mainly focuses on reduces cycle time and reduce costs ad increases customers satisfaction and increases profits. Six sigma is process which includes five steps that is defined. Measure, Analyze, improve and control.

Just in time

It is another lean tool which is used by organization for improving their production capacity. This method& is primarily aimed at reducing flow time within production system as well as response time from supplier and to customers. With the help of this method organization can maintained their production capacity and avoid the time lack which appears in between tow production cycle. Under this approach production of UPS can divided into two parts i.e. specific ad general listing. With the help of this method they can make their production capacity more fast and improve their delivery speed.

Method to Solve Case And Evaluate Results

UPS is facing many types of problems in its management. At present organization is focusing only on its limited geographical area and also they are focusing on the related to their intense competition in its business. Fed Ex is major competitor of company which is also offering similar nature of services to their customers bu their geographical area is more expanded and their financial position is more strong. There are some other problems which are effecting organization and its business operations such as Strikes and work stoppage. To over come with these problem's organization need to focus on improving their customers services and speed of delivery of products.

For solve all these problems company need to improve service quality. With the help of total quality production they can make improvement in their services. This process focuses on improving entity services from design to delivery of their products. The best method which can be use by UPS is DMAIC method which is often know Six Sigma. Following are steps which includes in Six Sigma.

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Define

The first step which is includes in the process of Six sigma is clearly defined all objectives, problems , goal and resources . By defining goal of organization they can make their vision more clear and accurate. In the process UPS need to present their problems more clealy so they can achieve their business objectives more effectively.

Measure

The second step which includes in the Six Sigma is make correct measurement of the process. After making current baselines of the production UPS needs to make collect data from the different department so they can understand the problems which are they facing. The performance is measure by the organization on the term of standard set by them and outcomes arrived. In the process courier company need to make measurement by collecting data and for that they need to make investment in their production.

Analyze

The purpose of this step is to identify, validate and select root cause for elimination. In this process organization need to make identify root cause of their problem. At this stage they make analyze of causes of their problems by using root cause analysis. In UPS at this stage they can use root cause analysis to identity main problem in their business objectives.

Improve

The purpose of this step is to identify, test and implement a solution to the problem. Identify creative solutions to eliminate the key root causes and make production process more smooth and prevent from future problems. UPS need to make solve this problems by using creative idea. For this they can use brainstorming techniques so creativity idea can be occurred.

Control

The purpose of this stage is to make sustain and monitor improvement to ensure the control plan. Under this stage UPS can use control chart and make clear stage of controlling of their activities.

Conclusion

Summing up the above report it can be concluded that Total Quality Control play important role in every organization. With the helps of this approach organization try to improve customer's loyalty and quality their services. Quality is related to many factors such as customer relations, consumer loyalty and shareholder relation. In this approach employees relation is also equally addressed so they can provide the best quality of product to their customers. From the above report it is also concluded that United Parcel service is world largest package delivery company which is based in USA. The firm is global leader in logistics and supply chain solution. By using TQC they try to improve quality of their products and services. In this report UPS is facing may types of problems which they try to improve by using different types of lean methods such as Six Sigma. However, UPS need to solve this problems by using creative idea.

References

  • Bon, A. T. and Mustafa, E. M., 2013. Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework. Procedia Engineering.
  • Chen, Y., and et.al., 2014. IT capability and organizational performance: the roles of business process agility and environmental factors. European Journal of Information Systems.
  • Gilmour, P., 2013. Benchmarking supply chain operations. International Journal of Physical Distribution & Logistics Management.
  • Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
  • Konieczka, P. and Namiesnik, J., 2016. Quality assurance and quality control in the analytical chemical laboratory: a practical approach. CRC Press.
 

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