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Employability Skills

Importance of Employability skills

Introduction to Employability Skills

Employability skills are those proficiencies that are necessary for every individual to work in the organization. These kinds of skills can be transferred among people in order to improve their capability. In this support, it can be said that these kinds of skills provide better understanding about the need of qualification so that responsibilities of participant’s job can be accomplished in a better way. It is necessary for every individual to have enough skills and expertise to match up with the business environment.

This report will focus on the work culture of ASDA in order to have better understanding about the concepts of employability skills. It will focus on various techniques in order to have effective determination of responsibilities and performance. It focuses on the key factors which can facilitate in the development of interpersonal and transferable skills. It will also have spot light on the key factors which can impact the working of individuals in a team. Furthermore, it will also focus on effective development of various ways and strategies that are beneficial to overcome the issues and will lead business to impressive success.

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Task 1

1.1 Own responsibilities and performance objectives

Being a retail store manager at ASDA, it is necessary for me to have clear understanding about my responsibilities so that goals can be accomplished in an effective manner. In support of this, it is necessary for me to have improved execution of all actions so that the best quality of retail services can be provided to customers. It is essential for me to ensure that the goods and services provided to customers are according to their needs and expectations so that business can have impressive success. Being a retail store manager, I have number of tasks to be performed. So, it is also significant for me to have proper allocation of resources and time in order to accomplish all tasks in the most desired manner. Moreover, it is also essential for me to have improved focus on my performance related objectives so that I can have career opportunities as I want to become the area manager of ASDA. In order to have effective accomplishment of this objective, it is significant for me to make sure that the quality of services provided to guests is premium and executives are assisting the users as per their desires.

Other than this, it is also one of my responsibilities to have effective coordination with sales manager and other departments so that business operational actions can be measured effectually. Numbers of customer service codes are also needed to consider for customer satisfaction and for contributing effectively in various activities. Moreover, in order to have effective accomplishment of performance objectives, it is necessary for me to have enhanced focus on total quality management tool and techniques as it will enhance the effectiveness of services and will lead business to impressive success. Improvement in services of store will also facilitate me to attain meet my performance objectives. 

1.2 Own effectiveness against performance objectives

In order to have effective accomplishment of performance objectives, it is necessary for me to have improved focus on the development of personal skills. Numbers of skills are required in order to meet my performance objectives. In this respect, it can also be stated that I have good knowledge about computer skills which facilitates me in effective arrangement of information regarding store and products. I also have good communication skills which helped me to have better communication with all my colleagues and subordinates. I can easily share my ideas with my team members with an assistance of communication skills. It also assists in dealing with number of customers so that I can meet their needs in a proper way. I am also capable of doing work in a team which facilitates me to accomplish my task in a better way. I am also good at leadership which assists me to accomplish my goals in an effective manner and would lead my team to get developed. The key barrier in this is lack of problem solving skills, time management skills and motivational skills.

1.3 Recommendations for improvement

In order to have improvement in skills, the retail manager of ASDA can focus on number of actions which can amend its services. It is necessary for the manager to have improved focus on training and development program so that skills can be developed in a better way. Moreover, the management can also focus on conferences and group discussion in order to amend the time management and motivational skills (Baker, 2010). Professional can also focus on various time management techniques such as listing in order to enhance the effectiveness of time management skills. Other than this, retail manager can also access the number of sources to amend the time management and motivational skills. The classification of sources can be as watching videos, reading books and journals, etc. At last, it can be stated that the number of case studies can also be referred by the manager in order to have improvement in problem solving skills.  

1.4 Review of motivational techniques in order to amend performance

It has been identified that there are number of ways which can be used by ASDA in order to amend the services and to overcome the key issues. In this respect, retail manager can focus on various motivational techniques in order to have improvement. In order to meet the performance objectives, it is necessary for the manager to have various skills. Moreover, organization can focus on financial motivational techniques in order to amend the performance of manager. Firm can provide monetary benefits to the manager on effective accomplishment of goals or tasks. It will increase the morale of employees and would prompt them to make fruitful efforts. Financial incentives can be provided in the form of bonus, medical reimbursements, etc.

Other than this, factors like status, recognition, participation, job security, etc. can also help in the improvement so that personal and professional objectives can be met in a proper way. If an individual is having improved focus on these kinds of factors then he will feel satisfied and accomplish the goals in the most appropriate manner. Work performance can also be enhanced by giving them more challenging tasks on the basis of experience and skills.

Task 2

2.1 Solutions to work based problem

Management of ASDA faces number of problems which impacts the overall operational actions. It has been spotted that the workers are not having effective concentration on their work which is impacting the quality of retail services in a negative manner.  Employees are not having improved level of coordination which also influences the overall activities of business. In order to overcome these issues, it is necessary for the management to focus on few steps such as identification of issue, assessment of issue, formulation of standards and implementation.  

In this support, it can be stated that management will firstly identify the key reason behind the issue so that business can reduce its impact in a negative manner. It will also make the firm understand about the key factors which affect the overall operational activities. The issues will be analysed in an appropriate manner so that business can overcome those conflicts. In this, number of strategies will also be analysed as per the needs of business. In the third stage, number of standards will be formulated as per the consideration of needs in order to defeat the issues. It will facilitate management to lead the business towards impressive success. Furthermore, environment conditions can also be improved in order to provide satisfaction to employees. Company can also focus on communication channels and would improve the internal communication system.

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2.2 Communicate in a variety of styles and appropriate manner

Communication plays a key role in the success of organization. So, it is necessary for ASDA to have improved communication system. The diverse styles of communication are present which can be adopted by the firm at different levels. In support of this, it can be said that the manager can focus on informal environment or communication when he is having conversation with an employee in any party or place other than workplace. Moreover, the email conversation can also be used by the retail manager of ASDA when he or she wants to convey an official message with colleagues and subordinates. He can easily have effective identification of employee’s needs by focusing on various verbal communication channels such as meetings and group discussion. The manager can communicate with employees and ask them about the key issues which is impacting their work performance. In order to flow the information about training and development session and organizational policies, the management can use the way of email. It will convey the message in an appropriate manner and would help the organization to meet its goals.  

2.3 Time management strategies

It has been spotted that there are number of time management strategies which can be adopted by the management of ASDA in order to have improvement in the organizational process. The classification of time management strategies can be as setting up priorities, time scheduling and avoid multitasking. In this respect, it can be said that the manager of ASDA can have effective allocation of all its activities by listing them with consideration of their priorities. The most prior activity will have more time so that goals can be accomplished in an effective manner. It is also necessary for the manager to have focus on time scheduling approach in order to have better development. In this, manager will have decision regarding the allocation of time to each activity. Here, manager will decide the time that he is going to spend on each activity so that work can be managed in a suitable manner. Moreover, in the support of avoiding multitasking, it is also necessary for business organization to become ensured that he is not performing multiple tasks at a  time. Improper time allocation in multitasking affects the effectiveness of operations.

Task 3

3.1 Roles people play in a team and their working to achieve shared goals

There are number of roles which are needed to be performed while working in a team so that goals can be accomplished in a better way. It is necessary for the team members to have improved focus on collective working so that shared goals can be accomplished in an appropriate manner while working in a team. With an improved focus on different roles of members, company can also have effective measurement of team member’s behaviour towards work.  

Shaper

It is a person in a team who focuses more on accepting challenges as it increases the level of morale and facilitate in the development of skills. It has a positive impact on the overall performance of organization thus; group goals can be met easily. These kinds of people have improved focus on extrovert, dynamic, manipulator and stimulator factors in order to meet the objectives. These individuals also take challenges as new exciting opportunities which will amend their skills for effective development.

Implementer

It is an individual in a team who makes sure that the plans and strategies are properly developed as per the needs of organization. He also ensures that whether the designed policies and plans are properly implemented and followed by the team members in order to have effective accomplishment of team goals or not.

Coordinator

He is an individual who have key motive to coordinate with other members so that efficiency in teamwork can be enhanced. In this support, it can be said that chairperson of ASDA can be considered as a coordinator as he provides number of guidelines to the team members. He also encourages the team members so that performance of team can be improved for better achievement of organizational objectives.  

3.2 Team dynamics

It is necessary for every organization to have improved focus on team dynamics as it plays a key role in its success. It has been spotted that the group dynamics can be changed with changes in time and skills of individuals. If the skills of individuals would have been increased then it will have a positive impact on the behaviour of  team members (Communication, 2014). In support of this, it can be said that the team dynamics of ASDA is not much effective and staff members are not performing their work in a proper manner. It has impacted the overall performance of organization. Moreover, few members within team are not having proper communication skills which create miscommunication within team. It impacts the flow of information and lead business to some negative outcomes. It has also been spotted within team dynamic evaluation that some of the employees have personal disputes which influence the overall organizational performance. In group meetings, due to personal disputes, the members generally disagree with other’s perception or idea without any reason.  

3.3 Alternative ways to complete tasks and achieve team goals

Teamwork plays a key role in the success of every organization. Thus, it is necessary for the business firm to have improved focus on some alternative ways which can improve the effectiveness of teamwork. With an assistance of participative leadership, management can motivate its members so that performance can be improved in order to have better accomplishment of goals. It is a one of the most critical aspects which can enhance the morale of employees. In this, manager will ask its subordinates for effective participation in the decision making process that will provide number of innovative ways to overcome the issues. It also increases the morale of employees because it makes them feel valued. Moreover, with an assistance of this leadership style, the retail manager can easily share his responsibilities and duties with other members so that they would have effective participation in diverse managerial tasks. It will also enhance the quality of work by modifying the work environment through healthy practices.  

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Other than this, manager of ASDA can also focus on communication in order to have better interaction with all team members. The improvement in internal and external factor will provide correct information about diverse factors and would reduce the chances of miscommunication.

Task 4

4.1 Tools and methods for developing solutions to problems

It has been identified that there are number of problems which are impacting the overall performance of ASDA. In this respect, it is necessary for the management to have improved focus on various tools and methods which can assist in effective development of ways in order to overcome the issues. The classification of methods can be like employee review, group assessment and risk assessment (Sanders, 2004). In the support of employee review, it can be said that the employees are one of great sources who can provide correct information about the issues and key factors. It is because they have day to day interaction with customers so they can provide correct information about customer’s needs which is beneficial for the sustainable improvement. Management can have group discussion with all the members so that issues can be identified in a better way and find  out new ways which can resolve those issues. Moreover, the management can also observe day to day actions of employees in order to have effective assessment of business activities. It will facilitate in the effective identification of issues and would render the most suitable way to reduce its effectiveness.  

4.2 Appropriate strategy for resolving a particular problem

As per the above discussion, it has been spotted that ASDA is facing key issues due to personal conflicts between all team members and the communication system. It is impacting the overall performance of organization and leading business to some critical issues. It has also been spotted that the lack of communication is creating number of miscommunication incidences within organization. In order to overcome the communication issues, management can focus on various communication techniques. It will amend the communication system’s effectiveness and would help in overcoming the issues in a  suitable manner. Other than this, company can also have transfer of employees so that work environment can be changed. It will also facilitate in the resolution of various issues which impact the overall performance.  

4.3 Potential impact on business of implementing the strategy

The improved focus on implementation of strategies will have a great positive impact on the operational development. With an assistance of transfer technique, company can reduce the issues regarding gossips and personal disputes among team members. The strategies will improve the performance of employees and improve their focus on providing better services to the customers. It will amend the success level of organization and would provide satisfaction among employees. In the support of this, it can be said that the work place environment can also be improved which is beneficial for the enhanced level of success factors.

Conclusion

As per above study, it can be said that the employability skills play a key role in the success of every organization so, it is necessary for the manager of ASDA to have effective interpersonal skills. In other words, it can be said that the employability skills must be developed within ASDA and its employees so that business can gain impressive success. It has also been spotted that the organization is facing number of issues which are having the direct negative impact on its overall performance. In this respect, it is important for the management of firm to have improved focus on various alternative ways to resolve the issues. The classification of alternative ways can be like communication methods, training and development as well as transfer of employees to reduce the personal disputes that can be adopted by the organization in order to run in the long run with sustainability.

References

  • Albahussain, A. S., 2006. Employability Skills Required by Private Saudi Employers and the Role of Higher Education System in Delivering Them: A Field Study. Journal of Economic and Administrative Sciences.
  • Baker, G., 2010. Promoting employability skills development in a research-intensive university. Education + Training.
  • Beasley, T., 2004. The characteristics of performance management research: Implications and challenges. International Journal of Productivity and Performance Management.
  • David, L., 2009. Human Resource Management, India: Pearson Education.
  • Griffin, M., 2013. Employability skills in practice: the case of manufacturing education in Mississippi. International Journal of Training and Development.
 

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